6 terms
Business process management (BPM) is the discipline of modeling, automating, executing, measuring and improving an organization's end-to-end business processes.
Content publishing automation moves articles, posts and newsletters from approval to scheduled release on several channels with little manual work.
CRM automation uses rules, workflows and integrations inside a customer relationship management system to run repetitive sales, marketing and service tasks.
Email automation sends and processes business emails automatically based on triggers, schedules and data, replacing repetitive manual messaging.
Invoice automation uses software to capture, validate, match, approve and post invoices with minimal manual work in accounts payable and receivable.
Process mining reconstructs how business processes actually run from system event logs, revealing variants, delays and rework to target automation.