6 terms
Fulfillment in e-commerce is the process of receiving, storing, picking, packing and shipping customer orders, from paid order to delivered parcel.
A fulfillment center is a warehouse built to receive, store, pick, pack and ship individual online orders directly to customers quickly and accurately.
Order management is the e-commerce process and system that tracks each order from placement through payment, fulfillment, delivery and returns.
Pick and pack is the e-commerce fulfillment process of collecting ordered items from warehouse storage and packing them into shipment-ready parcels.
Returns in e-commerce are the process of taking back sold goods, from authorization and reverse shipping to inspection, disposition and refund or exchange.
Shipment tracking follows a parcel from label creation to delivery using carrier scan events, so merchants and customers know where each order is.